Privacy Policy
Last Updated: JAN. 1, 2025
Canda Eversafe International Nutrition & Health Co., Ltd. (“Eversafe,” “we,” or “our”) respects and protects your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information, as well as how you can manage your information. By using our website (the “Site”), you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue using our Site and services.
- Information We Collect
We may collect your information in the following ways:
- Information You Provide
When you register, place orders, or communicate with us through our Site, you may provide:
- Contact Information: such as your name, address, phone number, and email address;
- Account Information: such as your username, password, and security questions;
- Order Details: such as purchase history, shipping address, and payment information;
- Customer Support Information: any information you provide when contacting us.
- Information We Collect Automatically
When you visit our Site, we may automatically collect certain information using technology:
- Device Information: such as IP address, browser type, and operating system;
- Usage Data: such as pages visited, time spent on the Site, and click activity;
- Cookies: to track your preferences and improve the user experience.
- Information from Third Parties
We may obtain your information from the following third parties:
- Payment Providers: such as Stripe and OTT Pay, to process transactions;
- Logistics Partners: to fulfill and deliver your orders;
- Analytics Providers: to optimize the performance of our Site.
How We Use Your Information
We use your personal information for the following purposes:
- Providing Services: to process orders, complete payments, deliver products, and provide customer support;
- Improving User Experience: to analyze user behavior and enhance Site performance and content;
- Marketing and Promotions: to send promotional offers, discounts, or product recommendations (subject to obtaining your consent where required by law);
- Security and Fraud Prevention: to detect and prevent fraudulent activities and other illegal actions;
- Legal Compliance: to comply with applicable laws and regulations.
Sharing and Disclosure of Information
We only share your information with third parties as necessary:
- Service Providers: who assist with payment processing, logistics, and data analysis;
- Legal Requirements: when required by law or in response to lawful requests by public authorities;
- Business Transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
We do not sell or rent or disclose your personal information without your consent.
Your Rights
Depending on applicable privacy laws, you may have the following rights:
- Access: Request access to the personal information we hold about you;
- Correction: Request correction of inaccurate or incomplete information;
- Deletion: Request deletion of your personal information, subject to legal limitations;
- Restriction: Restrict certain processing of your personal information;
- Withdrawal of Consent: Withdraw your consent where we rely on it to process your information;
- Data Portability: Request a copy of your data or transfer it to another organization in specific cases.
You may exercise these rights by contacting us using the details provided below.
Storage and Protection of Information
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no online platform can guarantee “absolute security.”
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Site. Cookies may be used to:
- Remember your preferences and settings;
- Analyze Site traffic and performance;
- Provide personalized advertisements and content.
You can manage or disable cookies through your browser settings, but doing so may affect certain Site features.
Children’s Privacy
Our Site is not intended for use by individuals under 18 years old. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information to us, please contact us immediately, and we will delete the information promptly.
International Users
If you are accessing our Site from outside North America, you consent to the transfer, storage, and processing of your personal information to servers located outside your country or region. These processes will comply with applicable privacy laws.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other circumstances. The updated policy will be posted on this page with the “Last Updated” date noted. For significant changes, we will notify users via email or through the Site.
Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:
Phone: +1 (604) 249-2885
Email: [email protected]
Address: #150-10451 Shellbridge Way, Richmond, BC V6X 2W8, Canada
We are committed to protecting your privacy and respecting your rights!
